Terms and Conditions

 

Please carefully read the terms and conditions ("Terms and Conditions") below before placing any order for any of the Goods or Services from http://www.metobifoods.com. By placing an order for any of the Goods or Services from this Website, whereas it is by phone, through our mobile applications or by any other available channel, you agree to be bound by these Terms and Conditions.
 

  • Section 1: Metobi Food Introduction
    We are Metobi Foods, a brand of AdepaGroup, unless otherwise stated.
  • Section 2: Definitions
    • 2.1. "Agreement" references these Terms and Conditions (T&Cs), the Privacy Policy, any payment instructions provided to you and any other form we might provide to you;
    • 2.2. By "Privacy Policy" we mean the policy accessible on our Website which details how we collect and store your personal data;
    • 2.3. "you", "your" and "yours" are references to you, the person accessing this Website, and placing the orders for the Goods or Services we display on it. Access through any other channel provided by Metobi Foods will also bound you to these Terms and Conditions;
    • 2.4. "we", "us", "our", and "Metobi Foods" are references to the Company;
    • 2.5. "Goods" is a reference to any goods which we may offer for sale from our Website from at a given time;
    • 2.6. "Service" or "Services" is a reference to any service which we may supply and which you may request via our Website;
    • 2.7. "Partner Restaurant" is a third party, which has agreed to co-operate with the Company to prepare and/or deliver the Goods or Services.
    • 2.8. "Food Delivery" references perishable goods and any form of delivery service, both provided by our Partner restaurants and for both of which our Partner restaurants take full responsibility;
  • Section 3: Ordering
    • 3.1. Any contract for the supply of Food Delivery from this Website is between you and the Partner restaurant; regarding the supply of Goods or Services from this Website any contact is between you and Metobi Foods. You agree to provide us with all the information, relating yourself and the details of your order, when placing an order. You should assure that such information is always accurate and updated.
    • 3.2. In case you choose to pay with a debit or credit card you warrant that you are the legal holder of the card and the funds backing it. You should also warrant that you have sufficient funds to make the payment.
    • 3.3. Any Goods and Services or Food Delivery which you might buy from this Website are intended for your use only. Resale of any of such Goods and Services or Food Delivery or acting as an agent for a third party is forbidden under this agreement. Only when acting as a principal you should contract the Services.
    • 3.4. Please note that some of our Goods may not be suitable for certain age ranges. Please make it sure, by carefully reading product descriptions, that the product or products you order suits the recipients age.
    • 3.5. When ordering from this Website you may be required to provide an e-mail address and password. You must ensure that you keep the combination of these details secure and do not provide this information to a third party.
    • 3.6. Any order that you place in our website or related platforms is subject to availability, delivery capacity and acceptance both by us and the Partner restaurant. Once you place an order online, we will send you an email to confirm that we have received it. This email confirmation will be produced automatically and will just give you confirmation of your order details so that you can check that all details are correct. The fact that you receive an automatic confirmation does not necessarily mean that either we or the Partner restaurant will be able to fill your order. Once we have sent the confirmation email we will check availability and delivery capacity.
    • 3.7. If the Partner Restaurant you chose to order Food Delivery from accepts the contract it will confirm it to Metobi Foods. If the details of the order are correct, the contract will be confirmed by text message (SMS).
    • 3.8. In the case that Goods offered by Metobi Foods were ordered, Metobi Foods will confirm availability together with or separately from the partner restaurant.
    • 3.9. The confirmation message will specify delivery details including the approximate delivery time specified by the Partner restaurant and confirm the price of the Food Delivery, Goods and Services ordered.
    • 3.10. If the Food Delivery and/or Goods are not available or if there is no delivery capacity, we will also let you know by text message (SMS) or phone call.
  • Section 4: Prices and Payment
    • 4.1. Any contract for the supply of Food Delivery from this Website is between you and the Partner restaurant; for the supply of Goods or Services from this Website any contact is between you and Metobi Foods. You agree to take particular care when providing us with your details and warrant that these details are accurate and complete at the time of ordering. You also warrant that the credit or debit card details that you provide are for your own credit or debit card and that you have sufficient funds to make the payment.
    • 4.2. All prices listed on the Website are correct at the time of publication; however, we reserve the right to alter these in the future. Prices are inclusive of the relevant sales tax and delivery charges. We also reserve the right to alter the Goods or Services available for sale on the Website and to stop listing restaurants, goods or services.
    • 4.3. All prices listed on the Website for Food Delivery by the Partner restaurant or a delivery partner listed on the Website reflect the price the Partner restaurant or the third party provider charges at the time of listing. We give great care to keep them up to date. In case the price listed is not current and the restaurant informs us immediately after placing the order, we will contact you to inform you about the price difference and you can choose to opt-out of the order.
    • 4.4. All prices listed on the Website for Goods and Services by Metobi Foods reflect the price at the time of listing. We give great care to keep them up to date. In the case the price listed is not current, we will contact you to inform you about the price difference and you can choose to opt-out of the order.
    • 4.5. All prices for delivery by Metobi Foods or a third party provider assigned by Metobi Foods listed on the Website are correct at the time of publication, however, we reserve the right to alter these in the future.
    • 4.6. The total price for Food Delivery, Goods or Services ordered, including delivery charges and other charges, will be displayed on the Website when you place your order. Full payment must be made for all Goods dispatched and Services provided. Payment has to be by online payment, e.g. Mobile Money,credit or debit card.
    • 4.7. If you choose online payment, you must pay for your order before it is delivered. To ensure that shopping online is secure, your debit/credit card details will be encrypted to prevent the possibility of someone being able to read them as they are sent over the internet. Your credit card company may also conduct security checks to confirm it is you placing the order.
  • Section 5: Delivery
    • 5.1. Delivery periods at the time of ordering should be taken into account as approximate only and thus they might vary. Goods will be sent to the delivery address you stated when placing the order.
    • 5.2. If delivery is done by the Partner restaurant Metobi Foods cannot be held responsible for any untimely delivery. This will be the Partner restaurant's sole responsibility.
    • 5.3. In the case delivery is done by Metobi Foods or a third party delivery partner assigned by Metobi Food, we will make our best effort to deliver in a timely manner. Still, we take no responsibility for late delivery.
    • 5.4. In any of two cases above, all orders will be always delivered by a reputable courier. If the Goods are not delivered within the estimated delivery time quoted by us, please contact the partner restaurant first. You may also contact us by telephone or email and we will try to ensure that you receive your order as quickly as possible.
    • 5.5. In case of a late delivery, the delivery charge will neither be voided nor refunded by Metobi Foods .
    • 5.6. All risk in the Goods and the Food Delivery shall pass to you upon delivery.
    • 5.7. If you fail to accept delivery of Food Delivery and/or Goods at the time they are ready for delivery, or we are unable to deliver at the nominated time due to your failure to provide appropriate instructions, or authorizations, then such goods shall be deemed to have been delivered to you and all risk and responsibility in relation to such goods shall pass to you. Any storage, insurance and other costs which we incur as a result of the inability to deliver shall be your responsibility and you shall indemnify us in full for such cost.
    • 5.8. You must ensure that at the time of delivery of Food Delivery and/or Goods adequate arrangements, including access where necessary, are in place for the safe delivery of such goods. We cannot be held liable for any damage, cost or expense incurred to such goods or premises where this arises as a result of a failure to provide adequate access or arrangements for delivery.
    • 5.9. Participating restaurants, who will prepare your order, aim
      • 5.9.1. to deliver the product to you at the place of delivery requested by you in your order;
      • 5.9.2. to deliver within the time confirmed by the restaurant;
      • 5.9.3. to inform you if they expect that they are unable to meet the estimated delivery time.

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